Position Detail

Regional Client Management Manager
Advertised on : 01 Sep 2019 | Closing Date :10 Dec 2019


Responsibilities:

1. Proactively identify cost savings and process initiatives that would derive benefit for the customer.

2. Support/execute annual account strategy plans to jointly contribute in the development of the account(s).

3. Co-ordinate reverse logistics.

4. Support in pricing requests/queries where applicable to ensure timely response to customers and increase customer satisfaction.

5. Analyse reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activitiess and make informed decisions.

6. Provide and practice optimal service and prroduct quality to customers and processes to reduce customer defection and ensure sustainability of accounts.

7. Engage, front and support customers in business/process issues and queries for pre-sales, existing and post sales accounts to ensure customer requirements are met.

8. Function as a control tower to coordinate and collaborate with the countries to execute the requirements of the customer.

9. Support, administer and monitor processes through the development of business key performance indicators with customer to ensure continuity in relations and processes.

10. Regional performance management and monitoring each country's KPI to ensure that they consistently perform within the target.

11. Leading and co-ordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth.

12. Contingency planning, risk mitigation and change management.

 

Requirements:

1. Around 3-6 years experience in logistics/freight forwarding in an operations/programme, control tower or customer service/key account management environment.

2. Knowledge of logistics operations across multiple modes.

3. Experience in regional operations management, reverse logistics, and customer operations.

4. Assertiveness, critical decision making and analytical skills.

5. Customer oriented and able to promote high performance culture.

6. Excellent interpersonal skills.

Job Specialization : Account Management
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Singapore
  

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